Question 1

I love GEMZ - but how do I make sure to not loose them?

Accepted Answer

It's important to make sure that once you pulled the piece up into your hair that it sits firm in one place. Meaning that it shouldnt move anymore by itself and it should be a little hard to pull it back down using your hands. So just push it up to the max and nothing will happen! 
We've been testing Gemz in all kinds of situations from clubbing, to messy bedmoments and we never lost a piece ;)
We do recommend just as with your other jewelry pieces to keep them away from water, hairproducts or creams and avoid sleeping with them, just to keep them shiny and fresh

Oh and another little tip: When you're not wearing them put them back into their box ;)

Question 2

Can I shower with my GEMZ?

Accepted Answer

You can. But if you want the shine of your piece to last longer we recomaned not to, also it's important to keep them away from any shampoos creams or other hairproducts.

Question 3

What material are my GEMZ made of?

Accepted Answer

Our pieces are created to last.
Therefore we only use the best metals: solid 925 sterling silver and solid 18k gold. 
If you buy a "gold-plated" piece, then it is made of solid 925 sterling silver with a 24k gold coating. Be aware that it is normal that this coating wears off after some time - which is no problem because we can always replate them ;)
Simply put: no breaking of the pieces and no green or copper coloring EVER.

Question 4

Why are prices so high?

Accepted Answer

We are working with solid 925 sterling silver and upon request with solid gold and all our pieces are handmade in Europe. The designs are timeless and unique and other to anything you can find on the market. And just think about it - these pieces are made to last. You can reuse them your whole life and even pass them on to the next generation.

Question 5

What makes GEMZ jewellery different from mass market accessories?

Accepted Answer

Apart from a unique design and quality, we believe jewelry carries a meaning it carries a story and for us it's really important that gemz is exactly that. Our hair is expression, and so should be the pieces that we are wearing in it.

Question 6

How long does shipping take?

Accepted Answer

Shipping usually takes around 2 weeks. If you need it to be shipped faster, feel free to reach out via hello@gemz.global.

Question 7

How should I care for my GEMZ jewellery?

Accepted Answer

Since Gemz are made of Sterling silver or 24k gold plated silver, it’s normal that the silver oxidizes over time, to clean that you can just get any silver polisher and once in a while dip your pieces in it. 
In general keep them away from any products like shampoos, gel or oils, to keep them shiny as long as possible. We don’t recommend showering with the pieces and the best is to keep them in their box as soon as you don’t use them anymore.

Question 8

Can I request a custom size or design?

Accepted Answer

Yes of course! We would love to translate your story into a special hair piece. Just message us at hello@gemz.global

Question 9

Is this made by someone who understands my hair and culture, or are you just capitalising on an opportunity?

Accepted Answer

Kiala Kanzi owner and founder of this brand is born to a cameroonian and syrian father and german mother. Her dad is a musician and grew up in Cameroon so the rhythm and culture has always surrounded her. Read more (https://www.gemz.global/unsere-story)

Question 10

Am I supporting something bigger by investing in Gemz? Is it worth investing in, or can I find something similar cheaper elsewhere?

Accepted Answer

At the moment you won't find anything on the market with the same quality and philosophy as Gemz. If you are looking for something special, something that really expresses who you are and what you believe in then it's Gemz. Of course you can find hairjewelry in your local afroshop, aliexpress or shein, but it will never carry the same essence, and a lot of times is produced under bad working conditions and cheap materials.

Question 11

Why Gemz? What's your brands mission?

Accepted Answer

We empower individuals, looking to uniquely style their natural hair,  to champion their cultural identities by crafting premium hair jewellery driven by heritage. link to "Why Gemz?"

Question 12

Where do you source your materials? Are they ethical?

Accepted Answer

We are still working on using recycled metals only, to avoid working with metals that are not ethically sourced.

Question 13

How are GEMZ made?

Accepted Answer

The pieces you will find in our online shop are made of 925 Sterling silver or 925 Sterling silver with a 24k goldplating. Our pieces are handmade between our studios in Berlin, Barcelona and Accra.

Question 14

Are GEMZ healthy for my skin / hair?

Accepted Answer

Yes, no need to worry at all as long as you are not allergic to Sterling silver there is nothing to worry about.

Question 15

How do I style GEMZ?

Accepted Answer

In every product description you will find a video on how to put them in and taking them out is even easier. We’re doing our best to keep it simple! And for styling just explore there’s many ways and hairstyles that a piece can be worn with and we're doing our best to show that. Check our instagram (https://www.instagram.com/gemz.global/)for inspiration!

Question 16

How long do they last?

Accepted Answer

They are made to last, and be passed on. Just like a family heirloom, one day your own children or grandchildren will be able to wear your legacy.

Question 17

I have another question, how can I get in touch?

Accepted Answer

Don't hesitate to contact us at hello@gemz.global - we'll get back to you asap!

ANY OTHER QUESTIONS FEEL FREE TO CONTACT US: HELLO@GEMZ.GLOBAL

ANY OTHER QUESTIONS FEEL FREE TO CONTACT US:
HELLO@GEMZ.GLOBAL